CarRecallWatch- Component
- ELECTRICAL SYSTEM:SOFTWARE; EXTERIOR LIGHTING:HEADLIGHTS
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350 vehicles equipped with comfort suspension. The headlights may be incorrectly adjusted due to a software error in the headlight control unit.
- Risk
- Incorrectly adjusted headlights can reduce the visibility of oncoming traffic and impair the dynamic driving control performance. Both scenarios increase the risk of a crash.
- Remedy
- Dealers will update the headlight control unit software, free of charge. Owner notification letters were mailed by February 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
Some 2023 EQE 350 vehicles equipped with comfort suspension may have headlights that are incorrectly adjusted because of a software error in the headlight control unit. Misaimed headlights can reduce the visibility of oncoming traffic and impair dynamic driving control, both of which increase the risk of a crash.
The remedy is a software update to the headlight control unit. Authorized Mercedes-Benz dealers will perform the update free of charge. Owner notification letters were mailed by February 2, 2024. If you have questions, you can contact Mercedes-Benz USA customer service at 1-800-367-6372.
If you own a 2023 EQE 350, check your VIN for open recalls and schedule a dealer appointment to have the software updated.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Mercedes-Benz EQE 350+ | 2023 |
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