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Entegra Vision Recall 23V771: Corroded Connector Can Blank Out Motorhome Instrument Panel

NHTSA campaign 23V771, reported November 16, 2023, 134 vehicles potentially affected.

What this recall means for you

Corrosion in the Smart Data Link Connector can interfere with the vehicle's internal communication network, causing the instrument panel to stop working. When that happens, critical information such as the speedometer and warning lights may not be displayed, which raises the risk of a crash.

The affected motorhomes do not meet two federal safety standards covering vehicle controls and displays and electric brake systems. Owners should watch for an instrument panel that is inoperative or not displaying normal information.

The repair is free. Dealers will install a wire harness connector and inspect the Smart Data Link Connector module, replacing it if needed. Owners who received the notification letter mailed December 13, 2023 can contact Jayco customer service at 1-800-283-8267, and should check their vehicle identification number for any open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 23V771Jayco, Inc.
Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Problem
Jayco, Inc. (Jayco) is recalling certain 2023-2024 Entegra Emblem, Vision, Vision XL, Jayco Alante, Precept, and Precept Prestige motorhomes. Corrosion in the Smart Data Link Connector (SDLC) may interfere with the Controller Area Network (CAN) communication, resulting in an inoperative instrument panel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 105, "Hydraulic and Electric Brake Systems."
Risk
An inoperative instrument panel cannot show critical safety information, such as the speedometer or warning lights, increasing the risk of a crash.
Remedy
Ford dealers will install a wire harness connector, and inspect and replace the SDLC module, as necessary, free of charge. Owner notification letters were mailed December 13, 2023. Owners may contact Jayco customer service at 1-800-283-8267.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Entegra Emblem20232024
Entegra Vision20232024
Entegra Vision XL20232024
Jayco Alante20232024
Jayco Precept20232024
Jayco Precept Prestige20232024