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Ford Explorer Recall 23V305: Backup Camera May Not Display When Screen Is Turned Off

NHTSA campaign 23V305, reported April 28, 2023, 523 vehicles potentially affected.

What this recall means for you

Certain vehicles have a defect in the display software that controls the backup camera image. If the driver uses the display on/off button to turn the screen off before shifting into reverse, the rearview camera image will not appear when the screen is turned back on. The vehicle does not meet the federal rear visibility standard that governs backup camera performance.

Without a rearview camera image, the driver's view behind the vehicle is reduced, which increases the risk of a crash or injury, particularly when backing up near people, pets, or objects.

The repair is free. An authorized Ford dealer will update the integrated computer screen software at no cost. Owner notification letters were mailed July 27, 2023. You can also contact Ford customer service at 1-866-436-7332 and reference recall 23C14, and check your vehicle identification number (VIN) for any open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 23V305Ford Motor Company
Component
BACK OVER PREVENTION:DISPLAY FUNCTION
Problem
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
Remedy
Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Ford Explorer202020212022