CarRecallWatch- Component
- ELECTRICAL SYSTEM
- Problem
- Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).
- Risk
- The false warning message could prevent the detection of an actual e-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.
- Remedy
- Dealers will update the telematics and connectivity antenna module (TCAM) software, free of charge. Owner notification letters are expected to be mailed May 16, 2023. Owners may contact Volvo Car's customer service 1-800-458-1552. Volvo Car's number for this recall is R10225.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
Some 2023 Volvo S60, V60 Cross Country, XC40, C40, XC60 and XC90 vehicles may falsely detect a fault in the emergency call (e-Call) system and show an "e-Call Service Required" message on the driver information display. Because the false warning can mask a real e-Call failure, the system might not work when needed.
If the e-Call system does not function during a crash, emergency responders may be notified late, which could delay care and increase the risk of injury.
The remedy is free. Authorized Volvo dealers will update the telematics and connectivity antenna module (TCAM) software at no charge. Owner notification letters are expected to be mailed May 16, 2023. You can contact Volvo Car customer service at 1-800-458-1552 (recall number R10225), and you should check your vehicle identification number (VIN) for any open recalls.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Volvo C40BEV | 2023 |
|---|---|
| Volvo S60 | 2023 |
| Volvo V60CC | 2023 |
| Volvo XC40 | 2023 |
| Volvo XC60 | 2023 |
| Volvo XC90 | 2023 |