CarRecallWatch- Component
- COMMUNICATION: AUTO CRASH NOTIFICATION; ELECTRICAL SYSTEM:SOFTWARE
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS 450 and EQS 580 vehicles. A software error may cause the overhead control panel to become permanently deactivated.
- Risk
- A deactivated overhead control panel will not allow an occupant to manually contact emergency personnel, delaying emergency responders and increasing the risk of injury.
- Remedy
- Dealers will update the overhead control panel software, free of charge. All vehicles have been remedied. Owners may contact MBUSA customer service at 1-800-367-6372.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
A software error can cause the overhead control panel in certain 2022 Mercedes-Benz EQS vehicles to become permanently deactivated. Because the panel is the means for an occupant to manually contact emergency personnel, a deactivated panel will not allow that call to be made. This can delay emergency responders after a crash and increase the risk of injury.
If you own a 2022 EQS 450 or EQS 580, dealers will update the overhead control panel software at no cost to you. According to the notice, all vehicles covered by this recall have already been remedied.
To confirm whether your vehicle is affected, check your VIN for open recalls, or contact Mercedes-Benz USA customer service at 1-800-367-6372.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Mercedes-Benz EQS 450 | 2022 |
|---|---|
| Mercedes-Benz EQS 580 | 2022 |