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Tourig Mercedes-Benz Sprinter Recall 21V970: Excess voltage can damage motorhome control board, raising fire risk

NHTSA campaign 21V970, reported December 14, 2021, 1 vehicles potentially affected.

What this recall means for you

This recall covers one 2017 Mercedes-Benz Sprinter motorhome equipped with a Multiplex G9 unit, which controls equipment and accessories in the vehicle. Excessive voltage can damage the components on the board.

Damaged components may overheat, which increases the risk of a fire.

Owners should contact TOURIG at 1-303-710-2914. An authorized dealer will install an additional circuit module to the existing component board at no cost. You can also check your vehicle identification number (VIN) for any open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 21V970TOURIG
Component
ELECTRICAL SYSTEM; EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Problem
TOURIG is recalling one 2017 Mercedes-Benz Sprinter vehicle, equipped with a Multiplex G9 unit used for controlling equipment and accessories in the motorhome. Excessive voltage may cause the components on the board to become damaged.
Risk
Damaged components may overheat, increasing the risk of a fire.
Remedy
Dealers will install an additional circuit module to the existing component board, free of charge. Owner notification letters were mailed February 9, 2022. Owners may contact TOURIG at 1-303-710-2914.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Tourig Mercedes-Benz Sprinter2017