CarRecallWatch- Component
- ELECTRICAL SYSTEM:SOFTWARE
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
- Risk
- Driver distraction can increase the risk of a crash.
- Remedy
- MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
The MBUX infotainment system may allow the television and internet display to be activated while the vehicle is being driven. This can take the driver's attention away from the road, which increases the risk of a crash.
The recall applies to vehicles with an active, connected Mercedes me connect account. Mercedes-Benz USA has updated its computer server to correct the problem remotely for most affected vehicles, at no cost to the owner. Vehicles that could not be updated remotely will be fixed by an authorized dealer, also free of charge.
Check whether your vehicle is included in this recall by entering your VIN at NHTSA's recall lookup site, and contact Mercedes-Benz USA customer service at 1-800-367-6372 with any questions. Owner notification letters were mailed January 25, 2022.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Mercedes-Benz EQS 450 | 2022 |
|---|---|
| Mercedes-Benz EQS 580 | 2022 |
| Mercedes-Benz S 500 4MATIC | 2022 |
| Mercedes-Benz S 580 | 2021 |