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ATC Quest Recall 21V902: Ramp door cables can fail and retract forcefully, risking injury

NHTSA campaign 21V902, reported November 19, 2021, 461 vehicles potentially affected.

What this recall means for you

On certain 2021 Quest and Raven trailers with a spring-assist ramp door, the fastener securing the ramp door cables may be the wrong type and may have been over-tightened. This can cause the cable bushings to fail.

If a bushing fails, the cables can retract forcefully, which increases the risk of injury to people near the ramp door.

Aluminum Trailer Company (ATC) will supply new materials and work instructions to replace the ramp door cable fastener assembly at no charge. Owners who received the notification letter mailed January 14, 2022 can contact ATC customer service at 1-877-441-2440, ext. 342. You can also check your trailer's VIN for open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 21V902Aluminum Trailer Company (ATC)
Component
STRUCTURE:BODY:DOOR; STRUCTURE:CRITICAL FASTENERS
Problem
Aluminum Trailer Company (ATC) is recalling certain 2021 Quest and Raven trailers equipped with a spring-assist ramp door assembly. The fastener used to secure the spring-assist ramp door cables may be the incorrect type and over-tightened, which could cause the cable bushings to fail.
Risk
Cable bushing failure may cause the cables to retract forcefully, increasing the risk of injury.
Remedy
ATC will supply new materials and work instructions to replace the existing ramp door cable fastener assembly, free of charge. Owner notification letters were mailed January 14, 2022. Owners may contact ATC customer service at 1-877-441-2440, ext. 342.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

ATC Quest2021
ATC Raven2021