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PL Custom Type III Recall 21V654: Control Display May Freeze, Delaying Emergency Lighting

NHTSA campaign 21V654, reported August 23, 2021, 1 vehicles potentially affected.

What this recall means for you

This recall covers a 2021 PL Custom Type III emergency vehicle built on a Ford E-450 chassis. Its control display, which operates emergency vehicle lighting and HVAC functions, may experience low voltage spikes that cause the screen to freeze or stop working entirely, depending on how the electrical system was installed.

If the display freezes or becomes nonfunctional, emergency response efforts can be delayed, which increases the risk of injury. Owners should contact PL Custom's customer service at 1-732-223-1411 to confirm their vehicle is covered. The notice states that all affected vehicles were repaired in October 2021.

The remedy is free of charge: dealers will replace the display unit at no cost to the owner. You can also check your vehicle identification number (VIN) for any open recalls through the NHTSA website.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 21V654PL Custom Emergency Vehicles
Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Problem
PL Custom Emergency Vehicles (PL Custom) is recalling one 2021 Ford E-450 emergency vehicle equipped with a Weldon V-Mux Vista IV Standard Liquid Crystal Display (LCD) used for controlling emergency vehicle lighting and HVAC functions. These displays may experience low voltage spikes and cause the LCD to freeze or become nonfunctional, due to varying electrical installations.
Risk
If the LCD freezes or becomes non-functional, emergency efforts can be delayed, increasing the risk of injury.
Remedy
Dealers will replace the IV Standard LCD, free of charge. All vehicles were repaired October 2021. Owners may contact PL Custom's customer service at 1-732-223-1411.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

PL Custom Type III2021