CarRecallWatch- Component
- ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Problem
- Custom Truck and Body Works (Custom Truck) is recalling certain 2020 F550 vehicles equipped with Weldon V-Mux Vista IV Standard LCD displays. These displays may experience low voltage spikes, and cause the LCD display to lock up or become nonfunctional, due to varying electrical installations.
- Risk
- If the LCD display becomes locked up or non-functional it can delay emergency efforts, which can increase the risk of injury.
- Remedy
- Dealers will replace the IV Standard LCD displays, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Custom Truck customer service at 1-888-712-2963.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
Certain 2020 Ford F-550 trucks fitted with Weldon V-Mux Vista IV Standard LCD displays may experience low voltage spikes. These spikes can cause the LCD display in the instrument panel to lock up or stop working entirely, depending on how the electrical system was installed.
A non-functioning display can delay emergency efforts, which increases the risk of injury. Owners should not wait to have this checked, particularly if the display has already frozen or failed.
The remedy is free: authorized dealers will replace the Vista IV Standard LCD displays at no charge. The manufacturer has not yet provided a schedule for owner notification. You can contact Custom Truck customer service at 1-888-712-2963, and you can check your vehicle identification number (VIN) for open recalls to confirm whether your truck is affected.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Custom Truck & Body Works Ford F-550 | 2020 |
|---|