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Road Rescue Type III Recall 21V289: Emergency Vehicle Display May Lock Up or Fail

NHTSA campaign 21V289, reported April 23, 2021, 20 vehicles potentially affected.

What this recall means for you

The LCD display that controls emergency lighting and HVAC functions may experience low voltage spikes. These spikes can cause the display to lock up or stop working entirely, depending on how the vehicle's electrical system was installed.

A locked or nonfunctional display can delay emergency response efforts, which may increase the risk of injury. Owners should take this recall seriously and arrange for the repair promptly.

The replacement display is provided free of charge through an authorized dealer. Owners were notified by letter mailed May 5, 2021, and can contact REV customer service at 1-855-661-9232. You can also check your vehicle identification number (VIN) for any open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 21V289REV Ambulance Group Orlando, Inc.
Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Problem
REV Ambulance Group Orlando, Inc. (REV) is recalling certain 2019-2021 Type I and IX vehicles equipped with Weldon V-Mux Vista IV LCD displays used for controlling emergency vehicle lighting and HVAC functions. These displays may experience low voltage spikes, causing the LCD display to lock up or become nonfunctional, due to varying electrical installations.
Risk
A locked up or non-functional LCD display can delay emergency efforts, which can increase the risk of injury.
Remedy
REV has notified owners, and Weldon, a division of Akron Brass will provide a replacement display, free of charge. Owner notification letters were mailed on May 5, 2021. Owners may contact REV customer servicer at 1-855-661-9232.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Road Rescue Type III20192020
Wheeled Coach Type I2021
Wheeled Coach Type IX201920202021