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New Flyer XE35 Recall 21V244: Firmware Fault Can Cut Drive Power Suddenly, Raising Crash Risk

NHTSA campaign 21V244, reported April 7, 2021, 227 vehicles potentially affected.

What this recall means for you

Firmware errors in the inverters of certain transit buses can cause the electric drive system to shut down while the vehicle is operating.

A sudden loss of propulsion power increases the risk of a crash. Owners of affected vehicles should contact New Flyer customer service at 1-204-224-6706 and check their vehicle identification number (VIN) for open recalls.

New Flyer will notify owners, and authorized dealers will update the inverter firmware free of charge.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 21V244New Flyer of America, Inc.
Component
ELECTRICAL SYSTEM:PROPULSION SYSTEM:INVERTER
Problem
New Flyer of America, Inc. (New Flyer) is recalling certain 2013-2021 XE40, 2019-2021 XE35, 2018-2021 XE60, 2016-2019 XHE40, and 2015 XHE60 vehicles. Firmware errors in the inverters may cause the electric drive system to shutdown.
Risk
A sudden loss of power increases the risk of a crash.
Remedy
New Flyer will notify owners, and dealers will update firmware software, free of charge. The recall began on April 19, 2021. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R21-005.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

New Flyer XE35201920202021
New Flyer XE40201320142015201620172018201920202021
New Flyer XE602018201920202021
New Flyer XHE402016201720182019
New Flyer XHE602015