CarRecallWatch- Component
- COMMUNICATION: AUTO CRASH NOTIFICATION; ELECTRICAL SYSTEM:SOFTWARE
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).
- Risk
- A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy
- The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
The communication module software in these vehicles may restrict or disable the emergency call system (eCall), which connects occupants to the call center for help. If this happens, you may be unable to reach emergency services through the call center during an emergency.
A disabled eCall system could delay emergency responders from reaching you after a crash or other emergency, which could increase the risk of injury.
The software will be updated free of charge by an authorized dealer or through an over-the-air (OTA) update. Owner notification letters were mailed February 23, 2022. You can contact Mercedes-Benz USA customer service at 1-800-367-6372 and reference recall number 2022010006. You can also check your VIN for open recalls.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Mercedes-Benz EQS 450 | 2022 |
|---|---|
| Mercedes-Benz S 500 4MATIC | 2022 |
| Mercedes-Benz S 580 4MATIC | 2022 |