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Honda CR-V Hybrid Recall 20V798: Hybrid Power Loss Can Raise Crash Risk; Free Software Fix

NHTSA campaign 20V798, reported December 17, 2020, 27,838 vehicles potentially affected.

What this recall means for you

The DC-DC converter in these hybrids may shut down, which can stop the 12-volt battery from recharging. If that happens, the vehicle can lose drive power.

A sudden loss of drive power can increase the risk of a crash. Owners should be aware of this risk, especially when driving in traffic or at higher speeds.

Honda will notify affected owners, and authorized dealers will update the power converter unit (PCU) software at no cost. Owners can contact Honda customer service at 1-888-234-2138. You can also check your vehicle identification number (VIN) for open recalls to confirm whether your vehicle is affected.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 20V798Honda (American Honda Motor Co.)
Component
ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:SOFTWARE; ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER
Problem
Honda (American Honda Motor Co.) is recalling certain 2020 CR-V Hybrid, Accord Hybrid, and 2020-2021 Insight vehicles. The DC-DC converter may shut down and prevent the 12-volt battery from recharging, possibly resulting in a loss of drive power.
Risk
A loss of drive power can increase the risk of a crash.
Remedy
Honda will notify owners, and dealers will update the power converter unit (PCU) software, free of charge. The recall began February 12, 2021. Owners can contact Honda customer service at 1-888-234-2138. Honda's number for this recall is K9E.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Honda Accord Hybrid2020
Honda CR-V Hybrid2020
Honda Insight20202021