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Isuzu FTR Recall 20V554: Broken Starter Ground Cable Can Cause Engine Fire

NHTSA campaign 20V554, reported September 11, 2020, 4,352 vehicles potentially affected.

What this recall means for you

A ground cable connecting the starter motor to the vehicle frame can break at the starter-side eyelet. This can cause a no-crank or slow-crank condition, so the vehicle may not start.

If the cable is broken and repeated start attempts are made, the starter may ground through the steel braiding of the power steering hose. The hose can heat up and possibly rupture, increasing the risk of a fire.

The remedy is free at an authorized dealer: the ground cable will be replaced, and the power steering hose will be inspected and replaced if damaged. Isuzu owners can call Isuzu Customer Relations at 1-866-441-9638 (recall V2004), and Chevrolet owners can call the GM Medium Duty Truck assistance line at 1-800-862-4389. You can also check your VIN for open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 20V554Isuzu Technical Center of America, Inc.
Component
ELECTRICAL SYSTEM:STARTER ASSEMBLY
Problem
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2018-2021 FTR and Chevrolet 6500XD vehicles. The ground cable connecting the starter motor to the vehicle frame may break at the starter-side eyelet, resulting in an engine no-crank or slow-crank condition, causing the vehicle not to start.
Risk
If the cable is broken and repeated attempts are made to start the vehicle, the starter may ground through the steel braiding of the power steering hose, allowing it to heat up and possibly rupture, increasing the risk of a fire.
Remedy
Isuzu and Chevrolet will notify their respective owners and dealers to replace the ground cable and to inspect and replace the power steering hose is damage exists, free of charge. The recall began October 9, 2020. Isuzu owners may contact the Isuzu Customer Relations at 1-866-441-9638 and Chevrolet owners may contact the GM Medium Duty Truck assistance line at 1-800-862-4389. Isuzu's number for this recall is V2004.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Chevrolet 6500XD2018201920202021
Isuzu FTR2018201920202021