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Ford Explorer Recall 20V497: Loose Seat Fasteners May Affect Side Air Bags

NHTSA campaign 20V497, reported August 21, 2020, 488 vehicles potentially affected.

What this recall means for you

Some front seat backs may have side air bag or seat back module fasteners that were not properly tightened during assembly. If these fasteners are loose, the side air bag may not deploy as intended, which raises the risk of injury in a crash.

An authorized Ford or Lincoln dealer will remove the front seat back panels from one or both front seats, depending on your vehicle's VIN, and check that the fasteners are properly tightened. The inspection and any needed repair are free of charge. Ford will also notify affected owners directly.

To find out whether your vehicle is included, enter your VIN on a recall lookup tool or contact Ford customer service at 1-866-436-7332, referencing recall 20S48. Schedule a dealer visit as soon as possible if your vehicle is affected.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 20V497Ford Motor Company
Component
AIR BAGS:CRITICAL FASTENERS; AIR BAGS:SIDE/WINDOW; SEATS
Problem
Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles. The side air bag and/or seat back module attachments may not have been properly tightened in the front seat backs.
Risk
If the side air bag or seat back fasteners were not properly tightened, the side air bag deployment could be affected, increasing the risk of injury during a crash.
Remedy
Ford will notify owners, and dealers will remove front seat back panels from one or both front seats (VIN-specific) and verify that the fasteners have been properly tightened, free of charge. The recall began September 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S48.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Ford Explorer2020
Lincoln Aviator2020