CarRecallWatch- Component
- EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN:AUTOMATIC TRANSMISSION
- Problem
- Thor Motor Coach (TMC) is recalling certain 2020 Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, and Synergy motorhomes built on Mercedes-Benz Sprinter chassis [platform 907 (VS30)] equipped with automatic transmissions. The owner's manual does not correctly specify the certain conditions under which the automatic parking function (Auto-P) operates.
- Risk
- If a customer were to rely on the Auto-P function as described in the Operator's Manual, the possibility of a vehicle rollaway or unintended vehicle movement cannot be ruled out which could increase the risk of a crash.
- Remedy
- TMC will notify owners, and a Mercedes Benz dealer will supplement the Operator's Manual with a correct description of the Auto-P function equipped in the vehicle. This recall began June 25, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000190.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
The owner's manual for certain 2020 motorhomes built on Mercedes-Benz Sprinter chassis with automatic transmissions does not correctly describe the conditions under which the automatic parking function (Auto-P) operates. If an owner relies on Auto-P as the manual describes, the vehicle could roll away or move unintentionally, which could increase the risk of a crash.
If you own an affected vehicle, contact Thor Motor Coach customer service at 1-877-855-2867 (recall RC000190). Thor will notify owners, and a Mercedes-Benz dealer will supplement the Operator's Manual with a correct description of the Auto-P function in your vehicle. The repair is free at an authorized dealer. Check your VIN for any open recalls.
Until you have the corrected information, do not rely solely on Auto-P to hold the vehicle in place when parked. Use the parking brake and follow the transmission's park position as your owner's manual directs.
Check whether this recall is open on your vehicle