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Setra S417 TC Recall 20V190: Front Door Can Open and Detach While Moving

NHTSA campaign 20V190, reported April 2, 2020, 63 vehicles potentially affected.

What this recall means for you

The front entrance door support frame on these coaches may be the wrong size. As a result, the door can open and may separate from the vehicle while the coach is moving.

A detached door can injure passengers inside the coach and can become a road hazard for other drivers, increasing the risk of a crash.

The repair is free. Authorized dealers will replace the front entrance door support frame and the holders at the base of the support frame. Owners can contact Daimler Coaches customer service at 1-416-624-3558, and should check their vehicle identification number (VIN) for open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 20V190Daimler Coaches North America
Component
STRUCTURE:BODY:DOOR
Problem
Daimler Coaches North America (Daimler Coaches) is recalling certain 2017-2020 Setra S417TC coaches. The front entrance door support frame may not be the correct size, and, as a result, the door may open and may detach from the vehicle while the coach is moving.
Risk
A detached door can increase the risk of injury to the coach occupants or the detached door could be a road hazard, increasing the risk of a crash.
Remedy
Daimler Coaches will notify owners, and dealers will replace the front entrance door support frame and holders at the base of the support frame, free of charge. The recall is expected to begin May 29, 2020. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coach's number for this recall is 72.00M20089A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Setra S417 TC2017201820192020