- Component
- POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT; POWER TRAIN:DRIVELINE:DRIVESHAFT
- Problem
- Thor Motor Coach (TMC) is recalling certain 2020 Chateau 31W and 31WV, Quantum KW29 and LF31, Vegas 24.1 and Axis 24.1 motorhomes and 2020-2021 Four Winds 24F, 28Z, and 31E motorhomes built on a Ford chassis. The rear axle differential may have an insufficient amount of fluid, possibly resulting in a failure of the rear axle assembly and a driveshaft separation.
- Risk
- If the driveshaft separates, there may be a loss of drive, increasing the risk of crash. Additionally, if the parking brake is not applied, unintended vehicle movement can occur if the transmission is left in Park, increasing the risk of injury or crash.
- Remedy
- Ford will notify owners, and Ford or Lincoln dealers will inspect the rear axle differential fluid level and adjust it, or replace the rear axle as necessary, free of charge. The recall is began May 22, 2020. Owners may contact Ford customer service at 1-866-436-7332 or TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000188.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
Certain 2020 and 2021 Thor Motor Coach motorhomes built on a Ford chassis may have an insufficient amount of fluid in the rear axle differential. This can lead to failure of the rear axle assembly and separation of the driveshaft. If the driveshaft separates, the vehicle can lose drive, which increases the risk of a crash. Separately, if the transmission is left in Park without the parking brake applied, the vehicle can move unintentionally, increasing the risk of injury or a crash.
The repair is free. Ford or Lincoln dealers will inspect the rear axle differential fluid level and adjust it, or replace the rear axle if needed. Ford will notify affected owners. You can contact Ford customer service at 1-866-436-7332 or Thor Motor Coach customer service at 1-877-855-2867 (recall number RC000188).
Do not rely on this notice alone. Check your vehicle identification number (VIN) on the NHTSA recall site or with a dealer to confirm whether your motorhome has an open recall, and schedule the free inspection with an authorized dealer. Until the repair is done, always apply the parking brake when parking.
Official recall notice
Affected vehicles
| Thor Motor Coach Axis | 2020 |
|---|---|
| Thor Motor Coach Chateau | 2020 |
| Thor Motor Coach Four Winds | 20202021 |
| Thor Motor Coach Quantum | 2020 |
| Thor Motor Coach Vegas | 2020 |