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Maintainer Custom Body Recall 19V894: Front shocks can detach, risking loss of steering assist

NHTSA campaign 19V894, reported December 16, 2019, 1 vehicles potentially affected.

What this recall means for you

The front shock absorbers may separate from their upper mounts. A loose shock can contact and damage the steering gear housing, which may cause a steering fluid leak and a loss of power steering assist.

Losing power steering assist makes the vehicle harder to steer and increases the risk of a crash.

The repair is free. An authorized Spartan dealer will install new shock bolts, and shims if needed. Owners can contact Maintainer customer service at 1-800-831-8588 or Spartan customer service at 1-800-543-5008, and should check their VIN for open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 19V894Maintainer Corporation of Iowa, Inc.
Component
STEERING:HYDRAULIC POWER ASSIST SYSTEM; SUSPENSION:FRONT
Problem
Maintainer Corporation of Iowa, Inc. (Maintainer) is recalling one 2019 Custom Bodies Heavy Rescue emergency response vehicle. The front shocks may separate from their upper mount on the front suspension. The loose shock may contact and damage the steering gear housing, possibly causing a steering fluid leak and a loss of power steering assist.
Risk
A loss of power steering assist increases the risk of a crash.
Remedy
Maintainer has notified the owner, and a Spartan dealer will install new shock bolts, and shims if necessary, free of charge. The recall began December 20, 2019. Owners may contact Maintainer customer service at 1-800-831-8588 or Spartan customer service at 1-800-543-5008.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Maintainer Custom Body2019