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Chrysler Pacifica Recall 19V886: Rearview Camera Image Can Stay on Screen After Reversing

NHTSA campaign 19V886, reported December 12, 2019, 20,441 vehicles potentially affected.

What this recall means for you

A software error in certain 2018-2019 Chrysler Pacifica vehicles can cause the rearview camera image to remain on the radio display after the vehicle has been shifted out of reverse. The vehicles therefore do not meet the requirements of Federal Motor Vehicle Safety Standard 111 for rearview mirrors.

A camera image that stays on screen while you are driving forward can distract the driver and raise the risk of a crash. Owners should be alert to this if they notice the rear view still showing after shifting out of reverse.

The repair is free. Dealers will update the radio software at no cost. Owners will be notified by Chrysler, but you can also check whether your vehicle is affected by entering your VIN for open recalls, or contact Chrysler customer service at 1-800-853-1403 (recall number VE2).

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 19V886Chrysler (FCA US LLC)
Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Problem
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk
The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Chrysler Pacifica20182019