CarRecallWatch- Component
- STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
- Problem
- Jayco, Inc. (Jayco) is recalling certain 2019-2020 White Hawk (144) travel trailers, model 24MBH. The rear emergency escape window can not fully open due to the placement of exterior ladder.
- Risk
- In the event of an emergency, occupants may not be able to exit through the escape window, increasing risk of injury.
- Remedy
- Jayco will notify owners, and dealers will remove and relocate the existing ladder to prevent interference with the emergency escape safety window, free of charge. The recall began December 20, 2019. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9901503.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
The rear emergency escape window on certain travel trailers may not fully open because an exterior ladder is mounted in a way that blocks it. In an emergency, occupants may be unable to get out through this window, which raises the risk of injury.
The remedy is free. An authorized dealer will remove the existing ladder and relocate it so it no longer interferes with the emergency escape window. Owners will also be notified by the manufacturer. You can contact Jayco customer service at 1-800-283-8267 with questions about this recall.
If you own one of these trailers, check your VIN for open recalls and schedule the repair with an authorized dealer as soon as possible.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Jayco Travel Trailer White Hawk | 20192020 |
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