CarRecallWatch- Component
- SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
- Problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
- Risk
- The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
Some front seat head restraints may have been built without a spring pin, or with one that was improperly mounted. This can let the upholstery carrier come loose from the head restraint housing.
If the upholstery carrier separates, the head restraint is less effective at protecting occupants, which increases the risk of injury in a crash.
Mercedes-Benz dealers will replace the head restraints free of charge. Owners who want more information can contact Daimler Vans USA customer service at 1-877-762-8267 and reference recall number VS2KOPFSTU. You can also check your vehicle's VIN for open recalls.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Mercedes-Benz Metris | 2019 |
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