CarRecallWatch- Component
- ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Problem
- Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2019 Isuzu NPR-HD, NPR-XD, NQR, NRR, Chevrolet 4500HD, 4500XD, 5500HD, and 5500XD. The odometer accurately measures the distance traveled in miles, but erroneously indicates that they are kilometers in the LCD display instead of miles.
- Risk
- An incorrect odometer reading could lead to an unintended delay in critical safety related maintenance, potentially impairing the safe operation of the vehicle and increasing the risk of a crash.
- Remedy
- Isuzu will notify customers and dealers to inspect the odometer LCD on their vehicle. If the distance traveled is listed as 'mi' (miles), the customer or dealer will be requested to inform Isuzu and the recall for that vehicle will be deemed complete. If the distance is listed as 'km' (kilometers), the customer will be requested to take the vehicle to the dealer, and the dealer will replace the meter cluster with one that indicates 'mi' (miles). The new odometer will be reprogrammed to reflect the number of miles traveled that was indicated on the original odometer. The recall began March 13, 2019. Isuzu owners may contact Isuzu customer service at 1-866-441-9638, GM owners may contact GM customer service at 1-800-862-4389.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
The odometer on certain 2019 Chevrolet and Isuzu medium-duty trucks may display distance in kilometers (km) instead of miles (mi), even though the mileage itself is measured correctly. Because the reading is wrong, you could misjudge how far the vehicle has traveled and miss critical safety-related maintenance, which could impair safe operation and raise the risk of a crash.
Check the odometer display. If it shows 'mi,' the vehicle is not affected by this issue and you should notify Isuzu. If it shows 'km,' take the vehicle to an authorized dealer, where the instrument cluster will be replaced at no cost with one that displays miles, and the new odometer will be reprogrammed to match the original mileage.
Isuzu owners can call Isuzu customer service at 1-866-441-9638, and GM owners can call GM customer service at 1-800-862-4389. You can also check your vehicle identification number (VIN) for any open recalls.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Chevrolet LOW Cab Forward 4500 | 2019 |
|---|---|
| Chevrolet LOW Cab Forward 5500 | 2019 |
| Isuzu NPR HD | 2019 |
| Isuzu NPR XD | 2019 |
| Isuzu NQR | 2019 |
| Isuzu NRR | 2019 |