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Turtle TOP Odyssey Recall 18V603: Wheelchair Lift May Stop Too High, Risking Rider Tipping

NHTSA campaign 18V603, reported September 10, 2018, 180 vehicles potentially affected.

What this recall means for you

The wheelchair lift positioning input cam can fail while the lift is in use. When this happens, the lift platform may stop higher than the vehicle floor.

If the platform stops above the floor, a wheelchair user may tip inward toward the vehicle as they exit the lift, which increases the risk of injury.

Owners will be notified by Turtle Top. The lift positioning input cam will be replaced free of charge by an authorized dealer. Owners can contact Turtle Top customer service at 1-800-296-2105, and should check their vehicle identification number (VIN) for open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 18V603Turtle Top
Component
EQUIPMENT ADAPTIVE/MOBILITY
Problem
Turtle Top is recalling certain 2013-2018 Turtle Top Odyssey, VanTerra, and Terra Transit transit buses, equipped with Ricon S-Series and K-Series Titanium Wheelchair Lifts. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle floor height.
Risk
If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards toward the vehicle when exiting the lift, increasing their risk of injury.
Remedy
Turtle Top will notify owners and dealers will replace the lift positioning input cam, free of charge. The recall began November 7, 2019. Owners may contact Turtle Top customer service at 1-800-296-2105.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.NHTSA is missing critical, required information for this safety recall. This information must be supplied through the NHTSA Recalls Portal within 5 working days of confirming its accuracy:- The percentage of products estimated to contain the defect or noncompliance (49 CFR 573.6 (c)(4)).- In the case of a defect, a chronology of all principal events that were the basis for the determination that the defect related to motor vehicle safety, including a summary of all warranty claims, field or service reports, and other information, with their dates of receipt (49 CFR 573.6 (c)(6)).

Affected vehicles

Turtle TOP Odyssey201320142015201620172018
Turtle TOP Terra Transit201320142015201620172018
Turtle TOP Van Terra201320142015201620172018