CarRecallWatch- Component
- AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE; VISIBILITY:WINDSHIELD
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 GLE300d 4Matic, GLE400 4Matic, GLE350 4Matic, GLE63 AMG, GLE63 AMG Coupe, GLE63S AMG and GLE63S AMG Coupe, and 2017 GLS450 4Matic, GLE550 4Matic, and GLE63 AMG 4Matic vehicles. These vehicles may have excess bulkhead insulation extending into the lower windshield area, possibly affecting the windshield bonding and the full protective function of the passenger's frontal air bag in the event of a crash.
- Risk
- If the passenger's frontal air bag does not function as designed in the event of a crash, the front seat passenger has an increased risk of injury.
- Remedy
- MBUSA will notify owners, and dealers will remove any excess bulkhead insulation and rework the windshield bonding, as necessary, free of charge. Interim owner letters will be mailed in December 2017. Owners will receive a second notice when the remedy is available in late January 2018. MBUSA's number for this recall is 2018020002. Owners may contact MBUSA customer service at 1-877-496-3691.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
Excess insulation in the bulkhead area may extend into the lower windshield zone, which could affect how the windshield is bonded and how fully the front passenger airbag protects the seat occupant.
If the passenger frontal airbag does not work as designed in a crash, the front seat passenger faces a higher risk of injury.
Dealers will remove any excess bulkhead insulation and rework the windshield bonding where needed, at no cost to the owner. Interim owner letters were scheduled to be mailed in December 2017, with a second notice when the remedy is available in late January 2018. Owners can call Mercedes-Benz USA customer service at 1-877-496-3691, and can check their VIN for any open recalls at an authorized dealer.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Mercedes-Benz AMG GLE63 | 20162017 |
|---|---|
| Mercedes-Benz GLE 350 | 2016 |
| Mercedes-Benz GLE 400 | 2016 |
| Mercedes-Benz GLE300D | 2016 |
| Mercedes-Benz GLE550 | 2017 |
| Mercedes-Benz GLE63S | 2016 |
| Mercedes-Benz GLS 450 | 2017 |