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E-One Quest Recall 17V231: Front Ball Joints Can Loosen, Causing Partial Steering Loss

NHTSA campaign 17V231, reported April 5, 2017, 29 vehicles potentially affected.

What this recall means for you

Certain E-One emergency vehicles have front suspension ball joints on the independent front suspension modules that can loosen and separate. When a ball joint separates, the driver may lose part of steering control.

A loss of steering control increases the risk of a crash. Owners should take this seriously, especially on emergency vehicles that are often driven at speed and in demanding conditions.

E-One will notify owners, and authorized dealers will inspect, clean and secure the ball joint at no cost to you. The recall began on May 5, 2017. You can contact E-One customer service at 1-800-627-5050, and you can check your vehicle identification number (VIN) for open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 17V231E-One Incorporated
Component
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT; SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
Problem
E-One Incorporated (E-One) is recalling certain 2013-2016 Typhoon and Cyclone II and 2014-2016 Quest emergency vehicles. The ball joints on the independent front suspension (IFS) modules can loosen and separate, leading to a partial loss of steering.
Risk
A separated ball joint can cause a loss of steering control, increasing the risk of a crash.
Remedy
E-One will notify owners, and dealers will inspect, clean and secure the ball joint, free of charge. The recall began on May 5, 2017. Owners may contact E-One customer service at 1-800-627-5050.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

E-One Cyclone II2013201420152016
E-One Quest201420152016
E-One Typhoon2013201420152016