CarRecallWatch- Component
- ELECTRICAL SYSTEM:SOFTWARE
- Problem
- REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.
- Risk
- The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.
- Remedy
- REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or [email protected].
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
The touchscreen in these emergency vehicles can register false switch activations without the operator knowing. When this happens, accessories such as emergency beacons or automatic snow chains may turn on or off unintentionally, which can affect vehicle performance and increase the risk of a crash.
REV Ambulance Group will notify owners, and authorized dealers will upgrade the touchscreen software or retrofit fuses at no cost to you. The recall began on November 20, 2016.
If you own one of these vehicles, contact REV customer service at 1-800-628-8178 or Hale Products Customer Service at 1-800-533-3569 or [email protected]. You can also check your VIN for open recalls to confirm whether your vehicle is affected.
Check whether this recall is open on your vehicle