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Smeal Aerial Recall 16V663: Touchscreen Can Switch Accessories On or Off Unexpectedly

NHTSA campaign 16V663, reported September 14, 2016, 6 vehicles potentially affected.

What this recall means for you

Certain 2015-2016 Smeal Aerial fire apparatus vehicles are equipped with Class 1 Ultraview touchscreens made by Hale Products. These touchscreens may experience false switch activations, meaning a switch can be triggered without the operator's knowledge. When this happens, accessories such as emergency beacons or automatic snow chains can turn on or off unintentionally, which affects vehicle performance.

The unintended change in accessory status can increase the risk of a crash. Owners should be aware of this risk and take the recall seriously.

Smeal will notify owners, and authorized dealers will reprogram the touchscreen software free of charge. The recall began October 18, 2016. Owners can contact Smeal customer service at 1-877-415-8628, selecting option 1 for Smeal and then option 4 for Direct Customer Service, and should check their vehicle identification number for open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 16V663Smeal Fire Apparatus Co., Inc.
Component
ELECTRICAL SYSTEM
Problem
Smeal Fire Apparatus Co., Inc. (Smeal) is recalling certain 2015-2016 Aerial fire apparatus vehicles manufactured October 1, 2015, to August 31, 2015, equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.
Risk
The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.
Remedy
Smeal will notify owners, and dealers will reprogram the unit's software, free of charge. The recall began on October 18, 2016. Owners may contact Smeal customer service at 1-877-415-8628, option 1 for Smeal, then option 4 for Direct Customer Service.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Smeal Aerial2015
Smeal Aerial Fire Apparatus2016