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Ferrara Cinder Recall 16V544: Touchscreen May Switch Accessories On or Off by Mistake

NHTSA campaign 16V544, reported July 20, 2016, 24 vehicles potentially affected.

What this recall means for you

Certain 2011-2012 Ferrara Cinder, Igniter, Inferno, and Intruder emergency vehicles have Class 1 Ultraview touchscreens made by Hale Products that can experience false switch activations. These can occur without the operator knowing, causing vehicle accessories to turn on or off unintentionally.

The unintended turning on or off of accessories, such as emergency beacons or automatic snow chains, can increase the risk of a crash. Owners should be aware of this risk when operating the vehicle.

Ferrara will notify owners, and authorized service personnel will reprogram the touchscreen units free of charge. Owners can contact Ferrara customer service at 1-225-567-7100, extension 3011, and can check their VIN for open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 16V544Ferrara Fire Apparatus, Inc.
Component
ELECTRICAL SYSTEM
Problem
Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain model year 2011-2016 Inferno, Igniter, Intruder, and Cinder emergency vehicles manufactured October 3, 2011, to May 31, 2016, equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.
Risk
The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.
Remedy
Ferrara will notify owners, and service personnel or service centers will reprogram the units, free of charge. The recall began on August 26, 2016. Owners may contact Ferrara customer service at 1-225-567-7100 extension 3011.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Ferrara Cinder201120122013201420152016
Ferrara Igniter201120122013201420152016
Ferrara Inferno201120122013201420152016
Ferrara Intruder201120122013201420152016