CarRecallWatch- Component
- ELECTRICAL SYSTEM:SOFTWARE
- Problem
- New Flyer Industries Ltd. (New Flyer) is recalling certain model year 2013 C40LFR, XN35, 2014-2016 XD35, XD60, XDE40, 2015-2016 XD40, XDE60, 2014 XDE35, 2013-2015 XE40, 2013-2016 XN40, XN60, and 2014-2015 XT40, and XT60 transit buses. These buses have an Electric Transit Operator (ETO) controller that controls the bus door motor function which may have a software defect which can cause failure of the rear door guide roller linkage resulting in a bus' rear door opening unexpectedly while the bus is in motion.
- Risk
- If the rear bus door opens unexpectedly while the bus is in motion, there is an increased risk of injury for the passengers.
- Remedy
- New Flyer will notify owners, and dealers will install a firmware upgrade, and replace the roller bracket plates, free of charge. The recall began on May 4, 2016. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R16-005.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
A software defect in the Electric Transit Operator controller that runs the bus door motor can cause the rear door guide roller linkage to fail. When this happens, the rear door may open unexpectedly while the bus is in motion.
An unexpectedly opening door while a bus is moving increases the risk of injury to passengers. Owners of affected transit buses should contact New Flyer customer service at 1-204-224-6706 and reference recall R16-005. Dealers will install a firmware upgrade and replace the roller bracket plates at no cost to the owner. Check your vehicle identification number (VIN) for open recalls to confirm whether your bus is included.
Check whether this recall is open on your vehicle