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GMC Acadia Recall 15V415: Open liftgate can fall suddenly and strike someone

NHTSA campaign 15V415, reported June 30, 2015, 691,144 vehicles potentially affected.

What this recall means for you

Certain 2007-2012 GM crossovers with a power liftgate have gas struts that can wear out prematurely. When the liftgate is open, a worn strut can let it drop suddenly, which could strike a person and cause injury.

GM will notify owners, and authorized dealers will update the software for the power liftgate actuator motor control unit so the motor prevents the liftgate from closing rapidly. The software update is free of charge. Owners can contact Buick at 1-800-521-7300, Chevrolet at 1-800-222-1020, GMC at 1-800-462-8782, or Saturn at 1-800-553-6000. Check your VIN for open recalls to confirm whether your vehicle is affected.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 15V415General Motors LLC
Component
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Problem
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Risk
If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy
GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Buick Enclave20082009201020112012
Chevrolet Traverse2009201020112012
GMC Acadia200720082009201020112012
Saturn Outlook2007200820092010